Refund policy
RETURNS & REFUND POLICY
Last Updated: 8 September 2026
At Sanctified, we want you to be happy with your order. This Returns & Refund Policy explains when you can return an item, how to request a return, and how we handle refunds.
We produce our products after an order is placed. However, a standard Sanctified product is not treated as personalised simply because we produce or print it after you place your order.
Nothing in this policy excludes, restricts or affects any consumer rights that cannot lawfully be excluded or restricted under the laws applicable to your purchase.
1. CHANGE-OF-MIND RETURNS
United States Customers
Sanctified offers US customers a 14-day change-of-mind return period for eligible items. You must contact us within 14 days of receiving your order to request a return.
Items must be returned unworn, unwashed and in their original condition. You are responsible for return postage unless the item is faulty, damaged or incorrect.
Genuinely personalised or customised products made specifically to your individual requirements are not eligible for change-of-mind returns.
Your rights may vary depending on the state in which you live. Nothing in this policy excludes or restricts any rights or remedies available to you under applicable federal or state law.
United Kingdom Customers
If you are a UK consumer, you generally have the right to cancel an eligible online purchase within 14 days of receiving your order, without giving a reason.
To exercise this right, you must notify Sanctified within the 14-day cancellation period. You then have a further 14 days from the date you notify us to return the goods.
Returned items should be unworn, unwashed and in their original condition. You are responsible for return postage unless the item is faulty, damaged, incorrect, or we are otherwise required by law to cover the return cost.
You may handle an item as you reasonably would when examining it in a shop. Where the value of returned goods has been reduced because of handling beyond what is necessary to establish their nature, characteristics and functioning, we may make a deduction from the refund where permitted by law.
The statutory cancellation right does not apply to goods made to your individual specifications or clearly personalised for you. This exception applies only to genuinely personalised or bespoke products.
Customers in Other Countries
If you are ordering from outside the United Kingdom or United States, your purchase may be subject to mandatory consumer protection laws in your country of residence.
Unless applicable law gives you additional rights, Sanctified offers a 14-day change-of-mind return period for eligible items. You must contact us within 14 days of receiving your order.
Returned items must be unworn, unwashed and in their original condition. You are responsible for return postage unless the item is faulty, damaged or incorrect.
Where local consumer law provides rights that cannot legally be excluded or restricted, those rights will continue to apply.
2. PERSONALISED ITEMS
Genuinely personalised or bespoke products made to your individual specifications cannot normally be returned because you have changed your mind.
A standard Sanctified product is not considered personalised simply because it is printed or produced after you place your order.
This exception does not affect your rights if a personalised item is faulty, damaged, incorrect, not as described, or otherwise does not conform to your order.
3. DAMAGED, DEFECTIVE, MISPRINTED OR INCORRECT ITEMS
If your order arrives damaged, defective or misprinted, or you receive the wrong product, please contact us as soon as possible and, where possible, within 30 days of receiving your order.
Please include:
- your order number;
- a clear description of the issue;
- clear photographs showing the problem; and
- photographs of the product and packaging where relevant.
Once we have reviewed the issue, we will determine the appropriate resolution in accordance with your applicable consumer rights.
Where an issue is confirmed to be the result of a manufacturing or fulfilment error, we may provide a replacement or refund at no additional cost to you.
You will not normally be required to return a defective or incorrectly fulfilled product unless we specifically ask you to do so.
The 30-day notification request in this section does not limit any statutory rights you may have in relation to faulty, damaged, misdescribed or non-conforming goods.
4. HOW TO REQUEST A RETURN
To request a return, contact us at support@sanctifiedvessels.com with your order number and details of the item you wish to return.
We will review your request and provide you with the applicable return instructions and return address.
Please do not send a return to an address without first receiving return instructions from Sanctified.
The appropriate return location may depend on the product, fulfilment location and reason for the return.
5. RETURN SHIPPING COSTS
For eligible change-of-mind returns, you are responsible for the cost of return postage unless applicable law requires otherwise.
If an item is faulty, damaged, incorrect or not as described, we will handle return costs or provide another appropriate remedy where required by applicable law.
Original delivery charges will be refunded where required by law. For UK consumers exercising their statutory cancellation right, this includes the cost of our least expensive standard delivery option. If you chose a more expensive delivery method, the additional cost of that delivery method will not normally be refunded.
6. REFUNDS
Once we receive and inspect your return, where an inspection is required, we will notify you whether your refund has been approved.
If approved, Sanctified aims to process the refund to your original payment method within 5 business days.
United Kingdom Customers
For UK customers exercising a statutory right to cancel an eligible online purchase, refunds will be made without undue delay and within the time limits required by UK consumer law.
Where goods are being returned, we will issue the refund no later than 14 days after receiving the goods back or, where applicable, after you provide evidence that you have returned them, if earlier.
Where required by law, the refund will include the cost of our least expensive standard delivery option.
United States Customers
For US customers making an eligible return under this policy, approved refunds will be processed to the original payment method, normally within 5 business days of approval.
Your rights may vary depending on the state in which you live. Nothing in this section limits any rights or remedies available under applicable federal or state law.
Payment Processing Times
Once Sanctified has issued a refund, your bank, card issuer or payment provider may require additional time to make the funds available in your account. This additional processing time is outside Sanctified's control.
7. LOST ORDERS
If your order has not arrived by the estimated delivery date, please contact us at support@sanctifiedvessels.com so that we can investigate the shipment.
Where possible, please contact us within 30 days of the estimated delivery date to help us investigate the issue promptly.
We will review the available tracking information and work with our fulfilment and delivery partners to determine the appropriate next step.
Risk of loss remains with Sanctified until the goods are delivered to you or to a person identified by you to receive them, except where applicable law provides otherwise.
Nothing in this section limits your statutory rights where an order is lost or not delivered.
8. WRONG ADDRESS OR UNCLAIMED PACKAGES
Please check that your shipping address is complete and correct before placing your order.
If an order cannot be delivered because you provided an incorrect or incomplete address, or because a package was not collected, please contact us.
If the package is returned and you ask for it to be sent again, reasonable additional shipping costs may apply where permitted by applicable law. We will tell you about any additional charge before arranging redelivery.
This does not apply where the delivery problem was caused by Sanctified, our fulfilment partner or the delivery carrier rather than information supplied by you.
9. EXCHANGES
We do not currently offer direct exchanges.
If you wish to change the size, colour or product you ordered and your item is eligible for a change-of-mind return under this policy or applicable law, please contact us for return instructions. You may then place a new order for the item you prefer.
This does not affect your rights where an item is faulty, damaged, incorrect or not as described.
10. CONSUMER RIGHTS
Nothing in this Returns & Refund Policy is intended to exclude, restrict or affect any statutory rights or remedies that you have as a consumer and which cannot lawfully be excluded or restricted.
If you are a consumer, you may have additional rights under the laws of the country, state or territory in which you live. Where those rights apply and cannot legally be excluded or restricted, they will continue to apply regardless of anything stated in this policy.
11. CONTACT US
For assistance with a return, refund, damaged or incorrect item, or delivery issue, please contact:
H.2.2 MERCHANTS LTD
Trading as Sanctified
82A James Carter Road
Mildenhall
IP28 7DE
United Kingdom
Email: support@sanctifiedvessels.com
Website: sanctifiedvessels.com
Please include your order number in any correspondence about an existing order.