Shipping policy

SHIPPING POLICY

Last Updated: 8 September 2026

At Sanctified, every product is prepared especially for you. We work with trusted fulfilment and delivery partners to produce, package and ship your order with care.

Because our products are produced after an order is placed, your order requires time for production before it begins its journey to you. This approach helps us reduce unnecessary overproduction while creating products specifically for our customers.

1. ORDER PROCESSING AND PRODUCTION

Most Sanctified orders are prepared for shipment within approximately 2–5 business days after your order has been received and confirmed.

Production time is separate from shipping time.

Some products may require additional production time depending on the product type, fulfilment location, availability, order volume or production method.

Production may also take longer during holidays, peak shopping periods or periods of unusually high demand.

Once your order has been produced and dispatched, delivery time will depend on your destination, shipping method, product and carrier.

2. DELIVERY ESTIMATES

Delivery estimates are estimates rather than guaranteed delivery dates.

As a general guide, standard shipping may take approximately:

United States: usually 3–4 business days after fulfilment for applicable domestic shipments.

United Kingdom: usually approximately 3–7 business days after fulfilment, depending on the product, fulfilment location and delivery service used.

Europe and other international destinations: delivery times vary by destination, fulfilment location and shipping method and may range from several business days to several weeks.

For the most relevant estimate for your order, please refer to the delivery information displayed at checkout or provided with your order.

Please remember that production time is added to shipping time when estimating the total time required for your order to arrive.

3. SHIPPING COSTS

Shipping costs are calculated and displayed at checkout before you complete your purchase.

For orders delivered within the United States, free standard shipping is available on orders over $75 USD.

Orders that do not meet the free-shipping threshold will be charged the applicable shipping rate displayed at checkout.

Any applicable taxes, duties or other charges will be handled in accordance with the information provided at checkout, these policies and applicable law.

4. SHIPPING CARRIERS

We work with our fulfilment partners and a range of established shipping carriers to deliver orders.

The carrier used for your order may vary depending on:

  • the product ordered;
  • the delivery address;
  • the fulfilment location;
  • the shipping method available; and
  • carrier availability.

We cannot guarantee that a particular carrier will be used unless a specific carrier or delivery service is expressly stated at checkout.

5. TRACKING

Where tracking is available, you will receive tracking information after your order has been dispatched.

Please allow some time for tracking information to become active after your order leaves the fulfilment facility. Tracking updates depend on the relevant carrier and may not appear immediately.

6. ORDERS WITH MULTIPLE ITEMS

If your order contains multiple products, the items may occasionally be fulfilled at different locations or become ready for dispatch at different times.

As a result, your order may arrive in more than one package and individual packages may arrive on different days.

Where available, separate tracking information may be provided for each shipment.

You will not be charged additional shipping simply because we choose to split an order into multiple shipments, unless otherwise agreed with you.

7. DELIVERY DELAYS

Although we make reasonable efforts to have orders delivered within the estimated timeframe, occasional delays may occur.

Delays may result from circumstances including:

  • carrier disruption;
  • weather conditions;
  • customs processing;
  • temporary product availability issues;
  • unusually high order volumes;
  • holiday or peak-season demand;
  • failed delivery attempts; or
  • other circumstances outside our reasonable control.

Where we become aware of a significant issue affecting your order, we will make reasonable efforts to assist you.

Nothing in this section affects any consumer rights you may have where goods are significantly delayed or not delivered.

8. LOST ORDERS

If your order has not arrived within the estimated delivery timeframe, please check your tracking information first.

If the estimated delivery date has passed and your order has still not arrived, please contact us at support@sanctifiedvessels.com so that we can investigate the shipment.

Where possible, please contact us within 30 days of the estimated delivery date to help us investigate the matter promptly.

We will review the available tracking information and work with our fulfilment and delivery partners to determine the appropriate next step.

Where you are purchasing as a consumer, risk of loss generally remains with Sanctified until the goods are delivered to you or to a person you have identified to receive them, except where applicable law provides otherwise.

Further information about lost orders, refunds and remedies is available in our Returns & Refund Policy.

9. INTERNATIONAL ORDERS

We ship to a range of international destinations.

International customers are responsible for ensuring that the shipping information provided at checkout is accurate and complete.

Depending on the destination and circumstances of the order, customs duties, taxes, import charges or other fees may apply.

Where such charges are not collected by Sanctified at checkout, you may be responsible for paying them directly to the relevant customs authority, government authority or carrier.

Customs requirements and charges vary by country and may change.

Nothing in this section affects any mandatory consumer rights you have under applicable law.

10. INCORRECT OR INCOMPLETE ADDRESSES

Please carefully check your shipping information before completing your purchase.

You are responsible for providing an accurate and complete delivery address.

If an order cannot be delivered because the address provided by you was incorrect or incomplete, or because the package was not collected, please contact us.

If the package is returned and you request that it be sent again, reasonable additional shipping costs may apply where permitted by applicable law.

We will tell you about any additional charge before arranging redelivery.

This does not apply where the delivery problem was caused by Sanctified, our fulfilment partner or the delivery carrier rather than information supplied by you.

11. UNCLAIMED PACKAGES

If a delivery attempt is unsuccessful and the carrier holds your package for collection, it is your responsibility to collect or rearrange delivery within the timeframe specified by the carrier.

If the package is subsequently returned because it was not collected, please contact us.

Additional shipping costs may apply if you ask us to resend the order, where permitted by applicable law.

12. RETURNS AND REFUNDS

Shipping-related returns and refunds are handled in accordance with our Returns & Refund Policy.

Our Returns & Refund Policy explains your rights and the procedures applicable to:

  • change-of-mind returns;
  • faulty or damaged items;
  • incorrect items;
  • lost orders;
  • refunds; and
  • return shipping costs.

Please contact us before returning an item so that we can provide the appropriate return instructions.

13. CONSUMER RIGHTS

Nothing in this Shipping Policy is intended to exclude, restrict or affect any statutory rights or remedies that you have as a consumer and which cannot lawfully be excluded or restricted.

You may have additional rights under the laws of the country, state or territory in which you live.

Where those rights apply and cannot legally be excluded or restricted, they will continue to apply regardless of anything stated in this policy.

14. CONTACT US

If you have a question about the shipping or delivery of your order, please contact:

H.2.2 MERCHANTS LTD
Trading as Sanctified
82A James Carter Road
Mildenhall
IP28 7DE
United Kingdom

Email: support@sanctifiedvessels.com
Website: sanctifiedvessels.com

Please include your order number when contacting us about an existing order.